Shipping And Return Policy

 

SHIPPING AND DELIVERY

Where are my items coming from?

Although our fulfillment house is located in North America, some of our specialty items are located in other countries such as Australia, Germany, United Kingdom and China.

How long does shipping take?

Shipping time varies by location. These are our estimates:

LOCATION

*ESTIMATED SHIPPING TIME

United States

10-20 Business days

Canada, Europe

10-30 Business days

Australia, New Zealand

10-30 Business days

Central & South America

15-30 Business days

*This doesn’t include our 2-5 day processing time.

Please allow an extra 10 working days during the busy Christmas period. We appreciate your patience.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & CANCELLATION

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment.

If you received the wrong item you can request a refund or a reshipment.

If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)

Your order did not arrive due to exceptional circumstances outside the control of Maoli Life (i.e. not cleared by customs, delayed by a natural disaster).

Other exceptional circumstances outside the control of Maoli Life

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

 If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

START A RETURN